THE AMENDMENTS TO THE REGULATION ON DISTANCE CONTRACTS HAS BEEN PUBLISHED IN THE OFFICIAL GAZETTE

The Regulation Amending the Regulation on Distance Contracts (the “Regulation”) was published in the Official Gazette dated 24/05/2025 and numbered 32909.

Pursuant to the recent amendments:

• All costs related to the return process have been removed from the consumer’s responsibilit
  • If the return is made through the carrier designated by the seller, the consumer will not be obliged to pay any fees.
  • If the seller does not provide carrier information, no fee can be charged to the consumer.
  • If the designated carrier does not operate in the consumer’s location, the return process must be free of charge.
  • In contracts concluded via e-commerce platforms, if carrier information is incomplete or the consumer is unable to contact the carrier, the intermediary service provider will be held responsible.
• It has been stipulated that, prior to the conclusion of a distance contract, the preliminary information form must include a statement indicating that mediation is mandatory before filing a lawsuit in consumer courts for disputes within their jurisdiction and within the monetary limits.

 

ENFORCEMENT

The above-mentioned new regulations will enter into force on 01/01/2026.

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